Code of Conduct for TBIP Leadership Development Facilitators
The Business International Partnership Limited (TBIP) is committed
to acting with integrity and maintaining an excellent code of conduct
in the manner in which it conducts its business and delivers its
services.
All clients can expect a high standard of practice from any TBIP
facilitator* with whom they interact. To ensure that this is achieved,
TBIP facilitators are quality assured against our five star-rating
system under which they are measured for:
*Our Coaches, Mentors, Consultants and Group Trainers
1. Our facilitators are required to recognise their personal and
professional limitations:
Personal — with respect to maintaining their
own good health and fitness to provide the agreed service. Should
this not be the case, facilitators are required to withdraw their
services until such time as they are in good health and fit to resume.
Clients will be offered appropriate, alternative support during any
such period.
Professional — with respect to whether their
experience is appropriate to meet the client’s requirements.
When this is not the case, clients should be referred to other appropriate
services, e.g. more experienced TBIP coaches, faciliators or mentors,
or other specialist services. In particular, coaches and mentors
are required to be sensitive to the possibility that some clients
may require more psychological support than is normally available
within the coaching and/or mentoring remit. In these cases, referral
should be made to an appropriate source of support services and/or
agencies.
2. Facilitators are responsible for ensuring that clients are fully
informed of the coaching contract and terms and conditions, prior
to or at the initial session. These matters include confidentiality,
an explanantion of the coaching process and frequency of sessions.
All claims made by the facilitator should be honest, accurate and
consistent with maintaining TBIPs professional good standing.
3. Facilitators are required to be frank and willing to respond
to their client’s requests for information about the methods,
techniques and ways in which the coaching process will be conducted.This
should be done both prior to the contract agreement and during the
full term of the contract.
4. Facilitators must be sensitive to issues of culture, religion,
gender and race.
5. Facilitators are required to maintain appropriate records of
their work with clients, ensuring that any such records are accurate
and that reasonable security precautions are taken to protect against
third party disclosure. Attention must be given to the coachee’s
rights under any current legislation, e.g. data protection act.
6. Facilitators are required to monitor the quality of their work
and to seek feedback in line with TBIP evaluation procedures from
clients and other professionals as appropriate.
7. Facilitators are expected to access support for their work from
their regional manager and TBIP support team as required.
8. Facilitators are required to keep themselves informed of any
statutory or legal requirements that may affect their work.
10. Facilitators are required to be adequately insured.
11. Facilitators are required to consider the impact of any dual
relationships they may hold with regards to their clients and/or
any sponsoring organisations.
12. Facilitators must act in a manner that does not bring TBIP
into disrepute.
13. Where any client has a complaint in respect of a facilitator
or of the service delivered, they should refer the matter by telephone
or in writing to:
Pam Lawrence
Customer Services Director
The Business International Partnership Ltd.
Pam can be reached on 01245 260572 or by email at pam.lawrence@tbip.biz |
